I Love Your Voicemails!
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“We’re calling to find out when you are opening. Send us a newsletter or call me back when you know something!” I love these messages you are leaving on the spa’s phone number. I have no qualms telling you I am running on fumes! Just hearing those messages is the equivalent of drinking three Mountain Dews and eating a dozen donuts in one sitting – it fills my tank and I’m off and running again!
I know you are wondering what ARE we doing and WHAT is taking so long? Two words: improvement and fire sprinkler system – ok, that is five words.
I – along with my “war room” staff, are evaluating and improving upon everything. “Freshening” our menus, specials, packages, promotions, products, services, adding staff, selecting new uniforms to upgrading to a POS software system – you name it – we’ve evaluated it! I’ve selected the perfect chandeliers, fabrics, paints, flooring and helped design a breathtaking fireplace – you will enjoy the efforts I promise!
The fire sprinkler system was bid for one week completion – it took three! If you are hiring a fire sprinkler sub-contractor, take my advice. Tell them about your water torture system that will be inflicted if they miss their completion date before hiring them.
What is left? A little more painting, counter tops, dropping sinks, carpet, and hanging chandeliers. (I have told each of theses remaining subs that my staff just learned a new treatment they are really anxious to try - driving bamboo shoots up fingernails and they will be our first client if they miss their timeframes! That is not a new treatment on our new menu just so you know, so don’t try booking it for your spouse!)
I am “chatting you up a bit” in this entry but I am very excited. I, and the staff, have enjoyed every minute of this journey which truly has no destination. It is an ever changing, ever evolving effort. I have some more news I am biting my fingernails to keep from telling you just yet! But I will tell you that soon you will receive details about our Customer Appreciation Night coming soon – designed just for you. I hope you can attend. It will be a fabulous evening. Until next time…we are In His Grip!
Warmly,
Darla







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